Your business telephony system is your most important technology investment. Get it right and your organisation’s window to the outside world
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In the new global economy with global reach and tough competition and operations, organisations have to adapt and change in order to compete effectively. In order to compete with the global giants, companies have to concentrate on core competencies, and learn to work and collaborate with other organisations
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There are several stages to consider with purchasing an ACD system. This paper looks at each of the following considerations in turn
- The system architecture and how calls are handled by the system and controlling software.
- The decision processes of the controlling software.
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