White papers

ACD - How it works PDF Print E-mail

There are several stages to consider with purchasing an ACD system. This paper looks at  each of the following considerations in turn

  1. The system architecture and how calls are handled by the system and controlling software.
  2. The decision processes of the controlling software.
Presence and collaboration in IP communications and the impact of new standards PDF Print E-mail

This white paper is part of a series on Voice over IP and Voice over Wireless produced by Samsung.

Virtual Enterprise PDF Print E-mail

In the new global economy with global reach and tough competition and operations, organisations have to adapt and change in order to compete effectively. In order to compete with the global giants, companies have to concentrate on core competencies, and learn to work and collaborate with other organisations

Self Defense for VoIP Networks PDF Print E-mail

This white paper looks at the changes within the communication industry from the late 1990s to the present day, discussing the potential threats posed by hackers when migrating from

Quick guide to purchasing a communications solution PDF Print E-mail

Your business telephony system is your most important technology investment. Get it right and your organisation’s window to the outside world

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